FAQ's
What is my AV Galche account?

Your AV Galché account is your personalized space on our website, designed to enhance your shopping experience. By creating an account, you gain access to:

  • Your order history and current order status
  • Wishlists and saved items
  • Exclusive early access to limited editions and new arrivals
  • Seamless checkout and address management
  • Access to personalized services, including appointment booking and styling support
What shipping options are available?

We offer standard and express shipping options. Delivery times and costs vary based on your location and selected service. Detailed information is available at checkout.
Do you offer customization or bespoke services?

Yes, we provide customization options for select pieces, including alterations in size, fabric, and design details. For bespoke services, please contact our Client Services team to discuss your preferences.
What is your return policy?

We accept returns within 14 days of delivery for unworn items in their original condition and packaging. Please refer to our Returns & Exchanges page for detailed instructions.​
How can I track my order?

Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's progress.​
How should I care for my luxury garment?

Care instructions are provided on each product page and label. We recommend professional dry cleaning for most items to maintain their quality and longevity.​
How can I contact customer service?

Our Client Services team is available via email, phone, and live chat. Visit our Contact Us page for more information.
How do I become a member of Galché’s Vault?

Enrollment is automatic upon creating an AV Galché account and making your first purchase. Your spending is tracked, and tier upgrades happen seamlessly as your cumulative purchase value grows.
How quickly can I expect a reply if I contact AV Galche’s Client Service?

We aim to respond to all inquiries with the efficiency and care that defines AV Galché. You can expect a reply within 12 to 24 hours. Our team is available to assist you Monday to Saturday, from 10:00 AM to 7:00 PM IST, excluding public holidays.